Win:Win – how helping a client benefits both of you
I had a coffee recently. Nothing very surprising about that. I love coffee and am probably addicted to it. But there were two things different about this coffee: 1 : It was in a lovely location – Kilkenny’s Design Centre. 2 : It was face-to-face with a client. He kindly…
What obesity can teach us about our business
There I was recently listening to the lunchtime news while enjoying a cheese, salami & coleslaw sandwich. Probably hundreds of calories and utterly delicious. Anyway, the news report was yet another report on obesity. To be honest the topic typically bores me but this report did catch my attention. They were criticising…
Have you ever lost a very important customer?
Do you treat all customers the same? You shouldn’t. And here’s why. You’ve possibly heard of the 80:20 rule – sometimes known as the Pareto principle. The principle tells us that a minority of causes – roughly 20% – are responsible for a majority of the effects – roughly 80%. Now the…
Learning (hopefully) never stops
Recently I did a survey on a primary school’s music programme. Well it was actually 3 distinct questionnaires – one for the pupils, a second for the teachers and a third for the parents. Now if you’re like most readers of my blog then you’re an entrepreneur – working to drive your…
Can you see inside your own business?
2 kids are playing. They’ve a long piece of wood and a pin. They take turns putting an end of the piece of wood to their ear while the other kid scratches the other end of the piece of wood with a pin. The sound of the pin scratching one end is…
The chicken or egg question – and valid research measures
So which came first – the chicken or the egg? It’s a brilliant question – destined to cause creased foreheads and even headaches if someone tries to figure it out. I’ve an answer for you. But first I want to tell you about another chicken and egg scenario. China recently announced that…
Do many hands make light work?
Is it true? Do many hands make light work? Or do too many cooks spoil the broth? Maybe your answer will depend on your individual inclination. It’s perhaps similar to how some people subscribe to “fortune favours the brave” in contrast to others who think it best to “look before you leap”.…
An impressive upward spiral
Have you heard of Mount Juliet? It’s a golf course here in Kilkenny. And I’ve been there a number of times – never to play golf – but to enjoy the beautiful surroundings. Back in August I was on my way there to meet my accountant for a cuppa. I thought I…
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